Your most unhappy customers are your greatest source of learning.
Bill Gates
At my current place of employment, a lot of emphasis is placed on who the audience is for our technical content. Are our readers developers? Are they IT Professionals? Are the consumers? A lot of time and energy is spent …
Read more →When you bought software, you used to always have a tome called the “User Manual” that accompanied it and would either have to plod your way through parts of that tome in order to figure out even the most basic …
Read more →I spent over a decade as a software development engineer in test (SDET) before I formally changed my job discipline to that of programming writer and then content developer. Many friends and family have asked or guessed why I made …
Read more →Most users of Microsoft Word make good use of Word’s autosave functionality and have appreciated the ability to retrieve documents that fell victim to sudden power failures, mysterious operating system or application crashes, or even the cases of overly helpful …
Read more →I’ll be giving my short (1 hour) walk through the cheat sheets of my Word for Writers class at this year’s Emerald City Writers conference in October. Right now I’m scheduled for Sunday at 11am! Hope to see folks there!
Read more →Today I gave a shorter talk on my Word for Writers class to the Greater Seattle Romance Writers group. I came away with great data on adding Word 2003 to the book/class and some good questions on issues people have …
Read more →Being able to taking a screen capture and effectively and clearly annotate it are essential skills in both my prior job as a software tester and my current job as a programming writer. I work in the software industry and …
Read more →Last week, in the course of commenting on James Bach’s blog, I explained that I liked to learn by laying my beliefs and understandings in front of others for them to question things I may not have questioned and, in …
Read more →I have the dubious pleasure of trying to provide documentation for a small application that is basically a helper application for our product. It’s NOT complicated and it shouldn’t be causing nearly the amount of drama that is currently occurring. …
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